Uptick picks up Capterra's 'Best Value' and 'Best Ease of Use' badges for 2024

To cap a very successful 2024 for the business, Uptick received multiple 'best in class' badges from Gartner Digital Markets, the brand behind the major software review sites Capterra, Software Advice, and GetApp.

There is only one way to earn this recognition - through glowing reviews from our happy customers, and we couldn't be more grateful.

Our 2024 Gartner Digital Markets Awards

We’re proud to have been recognised for our impact on the industry. Here are the prestigious awards we’ve earned:

✅ Capterra

• Best Value – Preventive Maintenance
• Best Ease of Use – Preventive Maintenance

✅ Software Advice

• Most Recommended – Preventive Maintenance
• Best Customer Support – Preventive Maintenance

✅ GetApp

• Best Features and Functionality – Preventive Maintenance

What Our Customers Had To Say

We've been blown away by the positive feedback our customers have been leaving for us on public review sites. Here's a handful of highlights:

💬 "Uptick has completely changed how we work. Everyone has become ten times more efficient from our engineers, office staff and directors. Everyone has been impressed with how user friendly it is, especially compared to other systems we have used in the past. The customer support we received right from the beginning and are still getting now has been brilliant." – [Capterra]

💬 “The system is very adaptable to our needs, easy to use, and has a great support team. Uptick provided us with ongoing support, helping mould the system to fit our requirements and those of our clients.” – [Capterra]

💬 “User-friendly and intuitive, with a huge range of features. The system is constantly being improved and upgraded, and the customer service is top-notch.” – [Source: Capterra]

You can check out more than 75 independent Uptick reviews on Capterra here.

Looking Ahead

Needless to say we'll be doing everything we can to re-earn these badges in 2025:

• We'll be investing more than $US 3 million into product research and development this year to both improve the performance of the existing system and add new features.
• We'll continue to grow and develop our implementation, customer success and product support teams
• Building on the success of our Uptick Academy for product learning, we're rolling out even more ways to stay up to date with updates and improvements to our software, from regular webinars to live events.

In Conclusion

A big thanks to everyone who has submitted a review or supported our business through making referrals or saying good things about us in the market.

Rest assured we'll be hard at work to continue to build our reputation for delivering great software for fire businesses, backed up by industry-leading customer care.

About Gartner Digital Markets

Gartner Digital Markets is a leading platform for discovering software and services. Each year, over 100 million professionals visit Capterra, GetApp, Software Advice, and UpCity across more than 70 localised sites to access research and verified customer reviews that help them make confident purchasing decisions. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

What is Preventive Maintenance Software?

Preventive maintenance software helps businesses schedule, track, and manage routine maintenance tasks to ensure equipment remains in peak condition. It enables companies to reduce downtime, extend asset life, and improve compliance with industry regulations. At Uptick, we specialise in providing preventive maintenance software tailored specifically for the fire protection industry, ensuring that fire safety professionals can efficiently manage inspections, maintenance, and compliance with ease.