Question 1

How long does it take to get started with Uptick?

Accepted Answer

The biggest factors determining the length of the onboarding process are: The size of your team and their training requirements The quality and ease of export of your data Most companies can get up and running within 2 months.

Question 2

What platforms and devices does Uptick work on?

Accepted Answer

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads. For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

Question 3

How does Uptick compare to other products?

Accepted Answer

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry. Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the modern cloud-based capabilities.

Question 4

How does Uptick protect and secure my data?

Accepted Answer

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing. In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

Question 5

How does Uptick pricing work?

Accepted Answer

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.