RAYN
RAYN, a leading fire and security provider based in Limerick, Ireland, highly recommends Uptick to other Irish companies. We spent a day with their team to see firsthand why they love using the software and how it’s making a significant difference in improving their day-to-day operations.
RAYN is a fire and security business based in Limerick, Ireland, that has experienced steady growth since its incorporation.
Owner of RAYN, Ray, admitted that he was initially reluctant to switch from their existing platform. However, after learning how Uptick could transform their operations, he quickly changed his mind.
"After we finished the demo, we looked at each other and said, 'We have to do this.' It was game-changing."
Compared to their old job management software, Ray and his team now have much better visibility of how the business is performing.
"We have a clearer view of the quotes we generate, the margins...the ones we’re winning, the ones we’re losing…It’s data we never had at our fingertips before."
Micheala, RAYN's accountant who joined in 2023, also saw inefficiencies in their previous software, particularly with its incompatibility with their accounting system, Sage. To resolve this, they switched to Xero, and thanks to Uptick’s smooth integration, Micheala’s tasks became significantly faster and easier.
"It used to take me five minutes just to submit an invoice. Now, it's done in seconds."
RAYN’s team of 13 engineers has also seen the benefits. Conor Moloney, who manages the team, explains that Uptick has simplified their processes. The engineers can now easily access task histories, fill out forms, and complete certificates in no time—all while keeping everything organised.
"It’s made our lives so much easier."
RAYN has also improved the speed of their service quoting since switching to Uptick. Now, quotes can be sent out the same day, which improves their service and communication with their customers.
"Customers can even approve quotes themselves in the portal. It’s fantastic."
One of RAYN’s clients, Andrew Moloney, runs family-owned Hook & Ladder - a hospitality business in Limerick with 140 staff and 10 locations. Keeping up with fire safety requirements across all those sites used to be a challenge. Before Uptick, Andrew had to sift through filing cabinets or consult with several people just to locate the compliance information he needed.
Now, with Uptick, everything is consolidated in one place, and Andrew receives real-time updates on the status of his fire safety maintenance.
"Getting a notification that your fire maintenance is done is brilliant."
