Commfire

Why Commfire relies on Uptick's fire inspection software to streamline operations

Commfire has been in the fire protection industry since 2004, providing maintenance, installations, and commissioning services across London and the Southeast. They needed a system that could keep up with their growing workload and help them stay organised.


“Asset management was our biggest priority, but Uptick stood out because of features like the client portal. Our customers can log in and access job sheets, quotes, and asset histories themselves. That’s cut down the number of calls we get asking for reports, saving us heaps of time.”

Having everything in one place has made a huge difference, both for Commfire and their customers.

One platform, no hassle

Before Uptick, Commfire’s Fire Safety Technician Jason found asset tagging a nightmare:


“I’ve used other systems that haven’t been so simple when you’re asset tagging. Sometimes, you’d have to use three different programmes just to get the job done. Uptick does it all in one, which makes life so much easier.”

By streamlining asset management, Uptick has eliminated the need for multiple disconnected systems, making the job faster and smoother.

Defect quoting made simple

For Commfire, defect quoting has been the biggest game-changer.


“Before Uptick, we used PDF job sheets on our phones. Things got missed. Now, engineers can create defect quotes on the spot. Within 24 hours, the job’s done, the quote’s sent, and in some cases, the client has already approved it and sent over a purchase order.” - Paul Seager, Owner of Commfire.

Their approval rate for defect quotes now sits at 80-85%, which has been a huge boost for the business.

Lead Engineer Paul Williams also highlighted how handy it is to take photos of defects and repairs on Uptick.


“Snapping pictures of faults is really useful. It makes it so much easier to show clients things like water-damaged detectors and get approvals quickly.”

Offline access = no more headaches

One of Jason's favourite things about Uptick is the ability to use the app in low to no-signal areas.


“With other apps, if you lost signal, you couldn’t get the info you needed. Uptick pre-downloads everything, so even in a basement, we still have full access. No more walking outside in the freezing cold just to check asset details.”

Worth every penny

When asked if Uptick was worth the investment, Paul didn’t hesitate.


“Yes, it costs more, but the improvements to our business make that irrelevant. We’ve gained so much efficiency, and the return is obvious. Forget the other options. Just go with Uptick.”

For Paul, one of the biggest benefits of Uptick is not just the return on investment but the confidence it gives him.


“We need to prove compliance, keep good records, and protect both our clients and ourselves. With Uptick, I know everything is documented properly. If there’s ever an issue, we have the evidence. That means I can sleep at night without worrying.”

The bottom line

Commfire’s journey with Uptick shows how the right software can completely transform a fire and security business. From asset management to defect quoting and offline access, Uptick has helped them work smarter, grow faster, and stay compliant with less stress.