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FWSR Group

When we started working with FWSR - a Victoria-based essential services provider - they had just 5 staff. Now they have a team of 70+ and branches across the state. We caught up with them to learn how our software has supported their journey to more clients, higher revenue, and better margins.

With multiple branch offices across Australia, FWSR provides a wide range of essential services, including installing and maintaining fire safety equipment, training, and much more.

Before partnering with Uptick, they were overwhelmed with paperwork:

Before joining Uptick, we had paperwork everywhere. It would take weeks for it to come in. Now the information's live and we can send it out immediately. You can actually see the job finished within a couple of minutes of it actually being done and it can be invoiced virtually on the spot.

Jo Ogilvie - Systems Manager

Now, technicians can access their schedules, track assets, log defects and close jobs out instantly while on-site via the app. This eliminates paperwork, enables faster invoicing and provides detailed productivity tracking.

For FWSR's clients, Uptick delivers complete transparency on when and where assets have been serviced through its central defect logging and maintenance tracking. This level of real-time data reduces back-and-forth communications significantly.

Thanks to this greater efficiency, transparency and scalability, they have been able to handle more new business, which has seen a team of 5 grow to 70+ and new branches open up across Victoria.

We'll leave Mark to have the last word:

Without doubt, Uptick has assisted us with increasing revenue, has assisted us with increasing our client base, and has also increased our margins across the board, because we are going to those sites when we're in the area and we've reduced travel. So we are utilising the tool to its full efficiency.

Mark Pinney - Director

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