Colorado Fire Services

"It's almost flawless, and I can't believe I'm saying that." Denver-based Colorado Fire Services realised they were having some issues getting information to their clients in a timely manner. Since going live on Uptick CFS has streamlined its reporting to AHJs and improved communication between the office and the field.

Denver-based Colorado Fire Services has been maintaining, inspecting, and installing commercial fire systems since 2007. With over 50 years of combined experience, they pride themselves on customer service.

However, they realised they were having some issues getting information to their clients in a timely manner. And that's where Uptick came in...

"My first impressions of Uptick were: 'another software that I'm probably going to give up on in a year.' But then, wow. Right? I absolutely love it!"
Christal Larned - Owner

According to Christal, some of the key benefits of switching to Uptick's fire inspection software have been:

Streamlined communication. "The communication between our office and our technicians is so much better."
User-friendly interface. "It's easy to learn. I'm not afraid of it."
More efficient field operations. Technicians can complete jobs with fewer interruptions and less hassle, resulting in quicker turnaround times.
Timely reporting to authorities having jurisdiction (AHJs). The ability to generate and share reports immediately after job completion has significantly improved client satisfaction and compliance with AHJs.
Enhanced client service. Christal believes Uptick enables Colorado Fire Services to "provide the same customer service that a huge corporation can provide" without breaking the bank.
Simple, transparent pricing. Colorado Fire Services has tried a few different software packages in the past, and one of their issues was "being nickeled and dimed" due to chargeable add-ons and extra fees. With Uptick they pay a fixed per user per month price for full access to the product suite.

"To where our technicians are, what they've completed, what's next, reports...it's almost flawless, and I can't believe I'm saying that."
Christal Larned - Owner

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