Hansard Fire and Security
To manage the growth that has seen them go from 5 to 17 staff and 3x revenue growth in just a couple of years, Hansard made the leap from their previous job management software to Uptick. We spent a day with the team to learn why they love using the software and how it's improving their day-to-day.
Hansard Fire and Security have seen growth of 3x revenue, and an increase of 5 to 17 staff in only a couple of years; and switching to Uptick’s dedicated fire and security software has been an instrumental part of that success story.
“The difference is day and night.”
Staff have hailed the ease of use that comes with Uptick in features such as the scheduler app which enables jobs to be moved around and the postcode search feature which can allow engineers to find quick extra jobs if their day finishes early.
‘Compared to other systems I’ve used it is so much easier and organised”
Defect quoting is now quicker and easier, so they are now able to consistently turn quotes around in 24 hours..
The team also highlighted the benefits of our service reports, which gives the end customer complete clarity and a visual record of any defects discovered.
In addition, the use of image attachments on the records for engineers gives easy access to the work that has previously been done on site.
The dashboards are also loved by their office-based staff as they can see how long engineers are on jobs for and how long they’re travelling for; which brings about efficient allocation of resources and time management.
The customer portal has also been credited for its clear layout and ease of use, even for the less IT-savvy amongst them. .
“I’d recommend anyone to use Uptick, the easiest [job management system] I’ve used, and all our engineers recommend it.”
