After switching to Uptick, the ADL team found that using software built for the fire industry has made them respond to clients quicker than usual, as the turnaround time for sending out reports has more than halved.
Located in London, the United Kingdom, ADL Fire and Security have over 15 years of experience and expertise required to provide the security solution needed in any environment. This includes installing, maintaining and servicing fire safety, smoke AOV ventilation and security systems.
ADL Fire and Security decided Uptick was the right choice for them because it is a system designed for the fire and security industry, which allowed them to streamline their usage of different systems to just a single one.
"It’s a portal which provides you with full asset management of every site you have.”
Uptick has worked closely with the ADL team since the beginning, assigning an onboarding specialist and support staff to help them move away from their old system, migrate any data, and provide in-depth training for the office and engineers out in the field.
Having the onboarding and support team on hand to assist with any issues was invaluable to the ADL team as it helped simplify the transition process to the Uptick software.
In the past, ADL Fire and Security had used multiple systems in order to manage the different aspects of the business. This all changed when they moved to Uptick - the software being built for the fire industry means that the features that are already built into the software were designed to support all of ADL’s activities and tasks.
ADL’s admin team have found that using Uptick’s software has made them respond to clients quicker than they usually would as the turnaround time for sending out reports has more than halved.
“Before Uptick, I was spending a lot of time on admin jobs and less liaising with the client. We’d probably send out reports within the week and now we’re sending them out within a couple of days.”
Out in the field, adding and servicing assets was made a lot simpler by the easy-to-use mobile app making operations more effective and less time-consuming.
"The biggest impact that Uptick has had on ADL is having everybody working off of one system. It makes the whole company more efficient and improves our productivity.”