The Onboarding Lead will be responsible for organising and leading the team of onboarding managers at Uptick based in UK, working out of the London office.
The role is responsible for onboarding new Uptick customers and supporting the wider onboarding team as they navigate and develop their skills at Uptick.
Uptick makes software specific to the fire protection industry used to maintain over 250,000 building across UK & Ireland. Thousands of people use Uptick every day worldwide - for their entire day - so providing an excellent experience for all customers is critical for us as a business.
To succeed in this role a candidate must be able to:
- Project management - Maintaining project timelines from sales handover to completed onboard project.
- Data importation - Cleaning, preparing, manipulation and loading of customer data into their Uptick environment.
- System configuration - Hands-on configuration of client data to default or agreed scope.
- Collaborate with Professional Services Team as required for any additional onboarding requirements e.g. data migration from existing software.
- New customer training - Training of new customers on the system in preparation for them to integrate the system into their daily processes.
- Host weekly team meeting(s) - Maintain a regular meeting cadence with the onboarding team for Q&A, process updates.
- Onboard / coach new team members - Develop new team members skills and ensure they have access to all the tools they need to do their role.
- Maintain current tooling, processes & documentation - Ensure that all onboarding tools, process and documentation are up to date and continuously improved.
- Collaborate with other teams as required - Be the point of contact and representative for the onboarding team in the wider Uptick ecosystem.
How you'll be measured:
- Monthly Recurring Revenue Gone Live
- Average days in onboarding
- Service Satisfaction (CSAT)
To qualify for this role you'll need to:
Enquire for further details.
To qualify for this role you'll need to:
Enquire for further details.
Our culture begins with our values:
- Care: We care enough to have the hard conversations and work to create an environment where our employees feel safe to challenge and be challenged.
- Growth: We're all here to grow the business, and we do that by growing our people and customers.
- Excellence: Be excellent (not perfect). Have the hard conversation.
Uptick is quickly becoming the global leader in field servicing for the building compliance niche. Having already conquered the Australian market, they are now growing in the UK, with sights set on North America and then the world.
Building compliance is an increasingly important part of maintaining the world's largest asset class - property - and Uptick's vision is to make the compliance of every building in the world visible in real time, disrupting a clunky and slow-moving industry while having an outsize positive impact on the world.
Uptick's core product, Uptick Workforce, helps companies manage their mobile workforce to perform legislatively required and often complex routine asset maintenance activities. Their product allows customers to uniquely identify every building and every piece of equipment in that building, creating opportunities for tie-ins to facility management, insurance underwriting, and local government or emergency services.
Uptick currently has 250+ customers and a 99% retention rate. Over 450,000+ buildings and nearly 10 million assets are maintained using Uptick's software every year. Their goal is to double in size in FY22/23, largely through international expansion into the NZ and UK markets.
The business recently received a significant investment round from Accel-KKR. This investment and partnership will enable Uptick to fuel their international expansion, grow their customer success capabilities and accelerate their ambitious product roadmap. This marks Uptick's fourth funding round - early investors include Australia investment firms such as Folklore Ventures and Equity Venture Partners.