An onboarding experience that lives up to your expectations

We’re here to help! Uptick’s unique and personalised onboarding experience is designed to make you an Uptick pro, and to ultimately make your job easier and your team more efficient.

Unlike most organisations who give a brief introduction and then leave you to figure it on your own, each new Uptick customer is assigned a designated onboarding specialist who will manage your entire process alongside your nominated Uptick champion from handover to go-live.

Our onboarding journey comprises of three phases:

Data collection support
System configuration and data migration
Office and technician training

Throughout these three phases, we ensure that:

Your data integration is intact - we import in bulk your properties, assets, clients and more
The data can be customised to your workflows and languages. This includes the standard routines, asset types, common remarks and more
Training videos and material are available to assist with upskilling your team on Uptick’s basics
Face-to-face (or virtual) training is then focused on your business and user needs

Interested to learn more? Reach out to our team.

Blog

How is Uptick eliminating site revisits and assisting technicians?

We chatted with A.D.I.T Services to understand more about how Uptick has increased team efficiency, reduced double handling and helped improve cash flow.

Blog

How is bSECURE helping the City of Kingston manage asbestos reports and ESM compliance?

bSECURE allowed the City of Kingston to turn building equipment into an easily accessible digital-dropbox for asbestos reports and floor plans.

Blog

Why are more and more strata companies choosing Uptick?

It takes a community to maintain a building. Even the smallest repair requires collaboration and trust between building owners, managers, residents and repairers.