πŸ”₯ Big news: Uptick and Firemate Join Forces. Read more here. πŸ”₯

Onboarding made easy.

What to expect from the Uptick onboarding process.

With a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it. Making the switch to Uptick - couldn't be easier.

Seamless & Secure Data Collection
β€”

Working with your nominated in-house Champion, your data integrity and security remains intact. Your assets, properties, clients and service history are imported in bulk.

Personalised System Configuration
β€”

Data is customised to your individual workflows and language, including standard routines, asset types and common remarks. Standard report templates are personalised and branded beautifully.

In-depth Office & Technician Training
β€”

Training videos and material are made available to assist with upskilling your team on Uptick's basics. Face-to-face (or virtual) training is then focused on your business and user needs.

With Uptick, you'll be up and running in three months.

Stage
Onboarding Process
Month
Onboarding Handover
  • Project Scoping Call
  • Appoint an in-house Champion
Handover date
Data Collection
  • Data Set 1 (Properties, Clients, Property Contacts)
  • Data Set 2 (Asset Types, Assets)
  • Data Set 3 (Remarks, Products)
  • Data Set 4 (Routines)
  • Business & Key User data
  • Month 1
  • Month 1
  • Month 2
  • Month 2
  • Month 2
System Configuration
  • System Setup (after data receipt) 3-7 dedicated days
  • System Setup Completed Date
  • Automatic call out setup via alias email
  • Month 2
  • Month 2
  • Month 2
Training
  • Training (Office)
  • Training (Field App)
  • Month 3
  • Month 3
Go-Live
  • Target fully-onboarded date
  • Month 3
Onboarding to support handover
  • Training (Advanced)
  • Month 4-6

Ready to make the switch to Uptick?

We're experienced at successfully migrating data from Firemate and Simpro, allowing us to make your transition as quickly as possible.

Meet your onboarding team

Feel supported with an experienced, locally based team of industry experts.

Colin
Colin
Onboarding Specialist

Always with a frozen coke in hand, even in winter. Lucky he has a zillion Man Utd jerseys to keep him warm!

Jordan
Jordan
Onboarding Specialist

Fancying himself an experienced Rhinologist, he has snapped his own broken nose back into place, twice!

Steve
Steve
Global Head of Belly Rubs

Loves to talk Subwoofers, William Shakes-paw and Jurassic Bark.

You'll be in good company

Red fire extinguisher against cement pillar

"We were at a point where the operating system was holding us back, and it was time for a major change."

Tony Kline
CEO, KlineFire
noah and fouad from a flash fire using uptick mobile app

"It shows that Uptick is at the forefront of the industry and are constantly innovating"

Fouad Saada
General Manager, AFlash Fire
Alliance Fire - Simon Molloy

"One part-time admin looks after 8 engineers."

Simon Molloy
Managing Director, Alliance Fire Group
Adam from D A Fire with Anthony from Uptick

"It's helped with our overall customer satisfaction"

Adam Chomicki
Director Service Management, D A Fire
hansard team meets uptick team in fire safety event in birmingham

"It’s helping us win new business. For us, it’s paid for itself already."

Des Hansard
Managing Director, Hansard Fire & Security
firemark staff filling out an oh&s form on the uptick mobile app on a tablet

"A system that enables you to get to where you want to be is a great thing"

Stephen Ward
Managing Director, Firemark
paramount fire protection technician unloading fire assets from van

"We've grown by 50% in terms of winning new customers"

Hussein Fattal
Director, Paramount Fire Protection
uptick team and argos fire team looking at a laptop

"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."

Terry Skeggs
Managing Director, Argos Fire
uptick-and-wm-brown-team-walking-through-wm-brown-warehouse

"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"

John Graham
Director, Wm Brown & Co
full-range-techs-taking-photo-of-fire-asset-thumbnail-image

"I like that all the assets are in one place; it's easy to see anything that's on site"

Daniel Hall
Service Manager, Full Range Fire Safety
gold-coast-fire-protection-thumbnail

"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"

Lavinia Horne
Co-Owner, Gold Coast Fire Protection
adl fire engineer interview

"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."

Katie Jones
Operations Manager, ADL Fire and Security
beacon engineer repairing fire extinguisher on shop floor

"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"

John Borthwick
Managing Director, Beacon Fire Protection
crystal fire entrance with logo

"Uptick for us is everything. It manages our whole business from one end to the other."

Chris Osborne
Managing Director, Crystal Fire
linkfire ceo and engineer discussing upcoming tasks next to fire extinguisher on worktable

"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."

Alistair Nicoll
Founder and Managing Director, LinkFire
Graphic of globe with interconnected line overlay

"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."

Gary Marshall
General Manager, DEM Fire
tablet displaying a portal with management reporting screen

"We were very good at our technical job, but we were falling short of communicating with our customers."

Alistair Nicoll
CEO, LinkFire
Sky rise buildings with reflection in water

"Uptick provided a means for AESG to regain control."

Kim Rockman
CEO, AESG
Red fire extinguisher against cement pillar

"We were at a point where the operating system was holding us back, and it was time for a major change."

Tony Kline
CEO, KlineFire
noah and fouad from a flash fire using uptick mobile app

"It shows that Uptick is at the forefront of the industry and are constantly innovating"

Fouad Saada
General Manager, AFlash Fire

Grow your business and delight your customers with Uptick.

Get in touch