Our amazing customers doing what they do best
Full Range Fire Safety makes the most of their technicians' time in the field
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
Located in Chippendale, New South Wales, Full Range Fire Safety are fire protection specialists that's been in business since 2004 and focuses on installing, upgrading, fault-finding, and repairing fire protection and general electrical equipment in buildings.
Similar to the majority of companies that deals with fire asset maintenance, Full Range's operations and profitability hinges on being efficient out in the field. Having their technicians make the most of every minute spent on services and repairs is the most scalable way to increase profit margins. This is where Uptick comes in!
Since implementing, Full Range has seen the difference it makes to have a software that was purpose-built for the fire protection industry.
"Using Uptick, it's been great. It's been personalised for what we actually need." - Robert Capobianco, Testing Supervisor
This can be seen most clearly on the mobile app as the features that are included are only there to serve one function - support fire technicians to spend less time servicing assets and automate admin tasks as much as possible.
Using the app in the field has allowed Full Range to
Capture before and after photos of assets
Take photos of defects, which can be used to automatically create defect quotes
Prepare reports for clients directly on site
Simplify workflow by moving information over from the quote stage directly to the work stage which can then be converted into a purchase order
"Uptick has enabled efficiencies in the field. [...] it's enabled us to attach a product to a defect so it automatically gets quoted" - Daniel Hall, Service Manager
When it comes to the mobile app, Uptick's approach is quite straightforward - the best apps are simple and easy to use. When an app isn't intuitive and available to use when needed, there is often little benefit to users. This is the reason why the Uptick app has been built around on-the-ground feedback and a lot of that feedback has skewed towards making it reliable: say goodbye to syncing issues, crashes, or downtime. The app works online or offline: no manual syncing, no problems in basements.
The end result of this - the mobile does exactly what it's expected to and gets out of the way so technicians staff can do their jobs
"Being able to then dispatch as a technician, no need for all the extra phone calls to the office" - Lauren Laker, Service Technician
In this industry where companies deal with critical safety information, delivering outstanding customer service often means more than just providing the bare essentials, more than just sending out a report after an annual service call. It’s about fostering a strong, collaborative relationship with your stakeholders.
The team at Full Range Fire Safety promises to deliver outstanding customers service and in ensuring the compliance of all the properties that they service. Uptick is proud to be the fire asset maintenance software that helps Full Range achieve this promise.
Ready to chat with us? Reach out to Uptick today.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"