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Our amazing customers doing what they do best

D A Fire modernises their customer reporting and wins new business

...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.

"Since implementing Uptick, we've doubled our clientele"
Adam Chomicki
Director Service Management, D A Fire
D A Fire
Summary
Improved customer satisfaction
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Improved communication between field and office
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Doubled amount of customers
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Based in Crows Nest, NSW - D A Fire a fire company that does design, supply, installation, service, maintenance and testing of fire protection systems

Before Uptick, D A Fire was on another software but they found they that couldn't provide their customers with the right level of service when it comes to reporting. Having heard about Uptick from other companies in the industry, they decided to make the switch.

"I decided it would be better for us to grow with Uptick." - Adam Chomicki, Director Service Management

Since implementing, D A Fire has been able to transform their business - the changes having impacted almost every facet of their business

  • Enhance customer transparency by ensuring all relevant information are included in the reports and presented in a way they can understand

  • Speed up the turnaround time for administrative tasks, especially when dispatching quotes and reports to customers.

  • Improve communication and collaboration between the front office and staff members to enhance operational effectiveness and streamline workflows.

"The reporting in Uptick is a vital aspect for us, especially the ability to given the client access to see what we have in the system on an asset level" - Chetna Arora, Service Manager

The end result of all these incremental gains is a vastly improved customer experience, to the extent that D A Fire have taken on a lot more work and doubled their clientele.

"I definitely recommend Uptick and I have recommended it to other fire companies in the past" - Adam Chomicki, Director Service Management

The entire team at Uptick are absolutely thrilled to see what Adam and the team at D A Fire has been able to do in such a short span. We look forward to see how their journey continues to unfold

Ready to chat with us? Reach out to Uptick today.

You'll be in good company

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