After implementing Uptick's fire protection software, the front office team at AFlash Fire has been able to effectively the built in features to save their time and increase efficiency. They can instantly send reports after site visits and offer customers unmatched visibility through the Customer Portal.
AFlash Fire is a fire protection company based in Western Sydney that does install, testing, and maintenance of both wet and dry fire systems
Before switching to Uptick, AFlash Fire have tried different software to suit their purpose and found that they still weren't getting what they needed - which is a system that is asset based and can support the workflows that are unique to the fire industry.
Asset-based servicing allows companies to set individual testing schedules for each asset, unlike the commonly used site-based servicing, where all assets are grouped for a site with the assumption that they are serviced at the same time. The asset-based approach is preferred in the fire industry since standards and regulations require specific testing schedules for each asset type.
"Uptick is different to the previous systems that we've used - everything is tailored to our industry."
After implementing Uptick's fire protection software, the front office team at AFlash Fire has been able to effectively the built-in features to save their time and increase efficiency. They can instantly send reports after site visits and offer customers unmatched visibility through the Customer Portal.
AFlash Fire has successfully harnessed the workflows within Uptick to operate with one less staff member, resulting in positive impacts on the business's financials. Specifically, they have been able to streamline the team as the software automates report writing and facilitates smooth communication between the office and the field team, leading to improved operational efficiency and reducing the need for a staff member to handle these tasks.
The management team at AFlash is also gaining a lot of benefits from the reports and insights that are provided to them by the software as it allows them to see the profitability of each job and allows them to make decisions that will positively influence the business in the long run.
"It provides us with transparency and allows us to make sure that we're providing an excellent service to our clients while still running the business profitably."
On the field, AFlash's technicians are experiencing the advantages of Uptick with the help of the mobile app. Specifically, they find the dashboard and toolbox within the app highly useful as they offer a quick overview of their daily tasks and the materials needed.
It has even become a key component of their daily planning and helps ensure they minimise unnecessary visits to the office.
"It's saving us at least an hour a day."
AFlash Fire's implementation of operational changes and efficiency improvements has had a significant impact on their business performance and customer service. The overall outcome of these improvements is a better customer experience and increased field efficiency while employing one less staff member in the office.