FAQs

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

When you sign-up with Uptick, you'll tell us the number of desk and field licenses that you'll need. These limits are soft. You can add as many new desk and field accounts as you need without needing to let us know, or worrying that you're over limit.

Uptick does a regular "true up" and if you're consistently using more licenses than you've purchased we'll let you know your new monthly pricing, and adjust your invoice for the following month.

Sharing accounts is not allowed as it presents problems auditing usage. Accounts with no usage are excluded from licensing totals, and accounts with minimal usage automatically only count as a half-license.