Our amazing customers doing what they do best
ADL Fire and Security consolidates systems to improve efficiency
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
Located in London, the United Kingdom, ADL Fire and Security have over 15 years of experience and expertise required to provide the security solution needed in any environment. This includes installing, maintaining and servicing fire safety, smoke AOV ventilation and security systems.
ADL Fire and Security decided Uptick was the right choice for them because it is a system designed for the fire and security industry, which allowed them to streamline their usage of different systems to just a single one.
"It’s a portal which provides you with full asset management of every site you have” - CJ Kesselman, Operations Manager.
Uptick has worked closely with the ADL team since the beginning, assigning an onboarding specialist and support staff to help them move away from their old system, migrate any data, and provide in-depth training for the office and engineers out in the field.
Having the onboarding and support team on hand to assist with any issues was invaluable to the ADL team as it helped simplify the transition process to the Uptick software.
In the past, ADL Fire and Security had used multiple systems in order to manage the different aspects of the business. This all changed when they moved to Uptick - the software being built for the fire industry means that the features that are already built into the software were designed to support all of ADL’s activities and tasks.
ADL’s admin team have found that using Uptick’s software has made them respond to clients quicker than they usually would as the turnaround time for sending out reports has more than halved.
“Before Uptick, I was spending a lot of time on admin jobs and less liaising with the client. We’d probably send out reports within the week and now we’re sending them out within a couple of days” - Emma Maragui, Office Administrator
Out in the field, adding and servicing assets was made a lot simpler by the easy-to-use mobile app making operations more effective and less time consuming.
"The biggest impact that Uptick has had on ADL is having everybody working off of one system. It makes the whole company more efficient and improves our productivity.” - Katie Jones, Operations Manager
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You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"