Our amazing customers doing what they do best
KlineFire moves to a modern, cloud based system
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
KlineFire Services had not updated operating systems in nearly ten years, and were using a program which required extensive management from the administration team. Each of the up to 2,000 sites required four separate “contracts”, and invoicing involved manually entering a price against each item. This would result in delays getting invoices to clients.
"We were at a point where the operating system was holding us back, and it was time for a major change." - Tony Kline, Chief Executive Officer
Uptick gave KlineFire the opportunity to move to a modern, cloud based system which would give them the ability to obtain more in-depth information from the servicing technician.
When attending site, technicians have access to all the information on record (photos, contact details, and other equipment) in the palm of their hand. This saw an immediate reduction in the number of calls to the office from the techs on the road, freeing up administration time which would have otherwise been spent trawling through archived records.
While completing the service, the technician is able to take photos of any items of concern and obtain signatures from site contacts as a proof of attendance. The task also lists the exact time the technician was on site, which can be referred back to at a later date if queried. This has been particularly beneficial to the body corporates and property mangers who are not on site while works take place.
As the system operates in real time, works can be invoiced immediately upon completion. Clients appreciate the prompt delivery of information, and it means collecting revenue much faster.
Furthermore, as a fire protection maintenance provider, there is always the duty of care to ensure that all documents are issued promptly and correctly.
The flexibility of a cloud based system has allowed KlineFire's office based staff to take their work with them while they are off site. When they attend meetings with clients they are armed with all the data on file, and have the flexibility of working from home if needed.
Despite all that, the KlineFire team's favourite feature is the Operations Dashboard, which provides real time updates about the work our technicians and administration staff are completing. This has given us a better idea of what our team are doing, and enabled us to improve the day to day running of the business.
The feedback from clients has been overwhelmingly positive. The information being provided following a service is more comprehensive, and documents are sent almost immediately after the service. In addition, our quote approvals have dramatically increased, as clients are now just one click away from approving works.
Joining Uptick has launched KlineFire in to today's connected world, and has allowed them to tailor servicing packages for our clients which separate them from their competitors.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"