FAQs

Uptick takes data security seriously.

Our customers include some of the largest companies in Australia. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing. You can see our data security policy in our resource library.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% including scheduled maintenance. This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians.

If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.