Our amazing customers doing what they do best
Wm Brown makes strides in increasing efficiency and customer service
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
Located in East Kilbride, Glasgow, Wm Brown & Co are a maintenance company specialising in the servicing of smoke ventilation systems, dry risers, emergency lighting and fire alarm systems.
Wm Brown have used different platforms before to help automate their tasks but none of them have ticked all of the necessary boxes to support a fire protection asset maintenance business.
As a business that is continuously on the search to better their operations, the team at Wm Brown recognised the benefits that can be had by implementing an asset maintenance software that's been purpose-built for the fire protection industry.
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that" - John Graham, Director
Moving to a different fire routine maintenance software is always daunting as the change will inevitably involve people, process and technology. Uptick was able to help Wm Brown across all these areas with our onboarding program - where the Uptick onboarding manager was able to successfully help them migrate their data, train their team, and configure their system the way they want it.
"From sales to onboarding, we had a lot of support. For anything to grow, you have to develop and just take that leap of faith knowing that you've got the support there that you need to progress through with what your challenges are" - Paula Taylor, Office Supervisor
Wm Brown's engineers are also getting significant benefits from using the mobile app as they're able write remarks and comment on the severity of asset defects to provide their clients the visibility they need to understand the impact and the need for fixes.
"Straight away the clients are seeing these, and straight away they are actioning it" - Douglas Shields, Electrical Supervisor
Uptick has spent a lot of time and effort in ensuring that the mobile app is able to support what field teams would need when they're servicing an asset. This is because efficiencies in the field is a great way for fire companies to really impact their bottom line as it allows them to both decrease their costs - through a reduction in time spent in van and an increase in their engineers' call out rate - while also increasing revenue - through an increase in billable hours.
Wm Brown has taken full advantage of these benefits as their engineers has been able to spend less time around the office and more time being where they're meant to be - the field!
"We can store information on the app for the engineers to look at, and it reduces the time [they spend] in the office" - Douglas Shields, Electrical Supervisor
The team at Wm Brown are sure to continue innovating and delivering great customers service. Uptick is delighted to be part of this journey with the team at Wm Brown and can't wait to see how this simple fire asset maintenance software will help them even more.
Ready to chat with us? Reach out to Uptick today.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"