Our amazing customers doing what they do best
Beacon Fire Protection goes paperless and cuts admin time
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
Located in Cumbria, United Kingdom, is Beacon Fire Protection, a fire and security business with over 80 years of experience, offering services ranging from installations to CCTV and fire safety training. Beacon was the first company to jump onto Uptick in the UK after looking into nearly 20 other software.
"I think we looked at 10, 15, maybe even 20 other similar companies to Uptick and none of them were anywhere near. The app is much easier to use than the others, the dashboard, the customer portal, everything. It's head and shoulders above everything else." - Shaun Borthwick, Director
Before Uptick, Beacon had considerable operations delays, taking days to action invoices which would create mountains of paperwork. It would take up to three days for engineers to submit their work and even longer for the office to process it.
Since coming on board with Uptick, they have eliminated both paperwork and the thought of ever having to complete these processes manually - office staff have been able to create defect quotes and invoices, generate reports and dispatch to clients all within an hour of their engineers completing a job.
These operational efficiencies aren’t only surface-level improvements for Beacon - they’ve reported increased profits of 36% in the last 12 months.
Purpose-built for the industry.
Beacon believed in Uptick due to a demonstrated experience and knowledge in the fire and security industry. We’ve worked hard alongside the team to ensure our built-in accredited reports and certificates meet industry standards. Beacon has taken advantage of all required reports for BAFE/NSI accreditations streamlining workflows and improving operations efficiencies.
The scheduling feature has helped to improve the engineer's day-to-day planning, allowing users to have pre-determined routes for each job, improving calculated distances between sites, and ruling out the possibility of doubling back on themselves.
The best-in-class, easy-to-use app that engineers love.
Beacon’s engineers have also been impressed with our cloud-based app. Real-time sync and the ability to work offline has helped the team optimise field productivity.
"It's so much easier than having a bit of paper I'm going to lose 500 times. I've got the information before being at a client. I can look through their job, see what kind of panel it is, what the code is, where it is, I've got it all there. It's just so much easier." - Sean Fairhurst, Alarm Engineer
Since implementation, the team at Beacon have seen nothing but positive results and significant efficiency improvements; their team has grown by two engineers as their customer base exceeds 250+ new customers. The change involved people, processes, and technology - Uptick was able to provide a solution in all areas.
The team at Beacon are dedicated to the industry, they made the entire process worthwhile for not only themselves, but also at Uptick. The entire Uptick team couldn’t be happier having Beacon onboard.
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You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"