Our amazing customers doing what they do best
LINKfire triples revenue and doubles staff
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
LINKfire is a successful and profitable Program Maintenance company in the Fire and Essential Services space. LINKfire maintains around nine and a half thousand buildings of varying sizes, from small factories to multilevel buildings in the CBD.
As one of the first companies to embrace software, the LINKFire team initially thought they would be able to build his own technology.
"To tell the truth, it nearly sent this business broke and it was in chaos, it really was chaos," - Alistair Nicoll, Chief Executive Officer
Implementing Uptick and having the team follow through on promises
It was at this time Alistair was introduced to Uptick, and the comprehensive onboarding process that customers goes through to ensure that the platform is configured to gain the most out of it.
"Moving on to Uptick, we were able to create efficiencies within the office which enabled us to streamline a lot of the processes. We had a lot of support from the team members at Uptick sitting next to us day-by-day teaching us all of the processes that we needed to be taught." - Madison Barrie, Operations Manager
A product that field technicians love and actually use
With easy-to-use interface and functionality, LINKfire technicians are able to use Uptick with ease, creating a more streamlined workflow and more cohesive process.
"If you've got the field technicians to embrace a product and can use a product to what it's designed to do, it makes everything else through the whole business run so much more simple." - Alistair Nicoll, Chief Executive Officer
Uptick means everything you need is a click away
Uptick gives LINKfire the power to access any data that they need in a click, creating a user friendly experience.
"I can tell you at any time of the month where we're at on revenue, profit and all those things." - Alistair Nicoll, Chief Executive Officer
LINKfire now run a paperless environment
"We run a paperless environment now. We’ve goes from using a photocopier that went through thousands and thousands of copies a month that doesn’t do anything these days. And I put that down to the software." - Alistair Nicoll, Chief Executive Officer
LINKfire has doubled their full-time staff since using Uptick hey are able to generate a higher profit for all office-based employees
LINKFire is now able to generate a higher profit off all office-based employees, going from 40 full-time staff to over 80.
“This has created efficiencies across the board and is also meant we’re able to generate a higher profit for all office-based employees, which as contributed to an increase in business profits.” - Madison Barrie, Operations Manager
Revenue has increased threefold
"The amount of staff, the volume of work, and the profitability has certainly increased exponentially. Would I recommend Uptick? Given what I’ve already told you, I think it’s a no brainer" - Alistair Nicoll, Chief Executive Officer
The change involved people, process and technology. Uptick helped across all these areas, not just technology. LINKfire started to see improved efficiency in the field and the office in less than three months.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"