Our amazing customers doing what they do best
DEM Fire goes green while improving efficiency
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
that allows technicians to prioritise workload and get jobs done, faster.
that has allowed DEM Fire to go completely green.
developed specifically to DEM Fire's unique needs and goals.
With a strong commitment to asset management, fire compliance, premium solution design and system installation, DEM Fire is leading the way in the fire protection services industry.
To continue as an industry trailblazer, DEM Fire made the conscious decision to embrace advanced technology to achieve the best results.
DEM Fire not only implemented the Uptick solution, but has been a key driver in the development of the technology, as Uptick continues to develop the platform with customers' and users' feedback front of mind.
Uptick Co-Founder and CEO, Aidan Lister explains “DEM Fire was one of our very first customers – and because they are one of the biggest industry providers, they have had a lot of input into enterprise features."
From a features standpoint, the collaboration with DEM Fire helped us fine tune certain program functionality, our suite of tools for construction and installation projects, and features for tracking workforce management costs.
A tailored onboarding process
The onboarding took a total of three months and was developed specially to DEM Fire’s unique needs and goals.
Uptick provided DEM Fire with a team of dedicated staff to configure the system, while training the office manager, technicians and other staff. During this time, data was migrated from existing software and systems.
“For DEM Fire, Uptick technology provides an agile and seamless management solution. It helps us oversee and link every aspect of our business for enhanced efficiency… and superior customer service.” - Gary Marshall, General Manager
Becoming more efficient and committing to a greener future.
Feedback from DEM Fire has been that Uptick is not only innovative, but efficient, where technicians are able to access the app the entire time they are on the road.
This flexibility allows technicians to prioritise workload and get jobs done, faster.Uptick’s standard interface collects data, and provides customers with consistent and accurate reports.
Uptick Co-Founder and CEO, Aidan Lister explains:
“We find transparency drives everything… it results in increased performance and each department can easily visualise where the techs are, and how each team is doing.”
Uptick’s Digital Workbook System has allowed DEM Fire to go green.
In an effort to work towards a greener solution, DEM Fire is committed to implementing an Uptick Digital Workbook System in the future, which will replace traditional workbooks which must be left on client sites.
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener." - Gary Marshall, General Manager
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"
"One part-time admin looks after 8 engineers."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It shows that Uptick is at the forefront of the industry and are constantly innovating"