Resource library

Uptick your business, with the Uptick resource library.

What are you looking for?

Industry news, product updates and conversations with customers.

noah and fouad from a flash fire using uptick mobile app
Case Study
AFlash Fire streamlines communications between the field and the office
Read more
Alliance Fire - Simon Molloy
Case Study
Alliance Fire achieves impressive growth with efficient back-office operations
Read more
Adam from D A Fire with Anthony from Uptick
Case Study
D A Fire modernises their customer reporting and wins new business
Read more
hansard team meets uptick team in fire safety event in birmingham
Case Study
Hansard Fire & Security scales their operations with minimal office staff
Read more
firemark staff filling out an oh&s form on the uptick mobile app on a tablet
Case Study
Firemark reduces time spent on admin and manual work
Read more
paramount fire protection technician unloading fire assets from van
Case Study
Paramount Fire Protection grows their business and wins new customers
Read more
uptick team and argos fire team looking at a laptop
Case Study
Argos Fire Protection gets more done with less
Read more
uptick-and-wm-brown-team-walking-through-wm-brown-warehouse
Case Study
Wm Brown makes strides in increasing efficiency and customer service
Read more
full-range-techs-taking-photo-of-fire-asset-thumbnail-image
Case Study
Full Range Fire Safety makes the most of their technicians' time in the field
Read more
gold-coast-fire-protection-thumbnail
Case Study
Gold Coast Fire Protection goes digital and transforms their business
Read more
adl fire engineer interview
Case Study
ADL Fire and Security consolidates systems to improve efficiency
Read more
beacon engineer repairing fire extinguisher on shop floor
Case Study
Beacon Fire Protection goes paperless and cuts admin time
Read more
crystal fire entrance with logo
Case Study
Crystal Fire gives their customers more confidence
Read more
linkfire ceo and engineer discussing upcoming tasks next to fire extinguisher on worktable
Case Study
LINKfire triples revenue and doubles staff
Read more
Graphic of globe with interconnected line overlay
Case Study
DEM Fire goes green while improving efficiency
Read more
tablet displaying a portal with management reporting screen
Case Study
LINKfire gains huge operational efficiencies
Read more
Sky rise buildings with reflection in water
Case Study
AESG improves efficiency in the field by 70%
Read more
Red fire extinguisher against cement pillar
Case Study
KlineFire moves to a modern, cloud based system
Read more

Frequently asked questions

The biggest factors determining the length of the onboarding process are:

  1. The size of your team and their training requirements

  2. The quality and ease of export of your data

Most companies can get up and running within 2 months. We've prepared a detailed page on the Uptick onboarding process to give you an idea of what's involved.

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, technicians can use either Apple or Android devices. Our app is available in the App store on Apple devices, and the Google Play store on Android devices.

Uptick is thriving - join hundreds of Australian businesses moving over from other products.

See why our product, support, and onboarding make us the most popular alternative to Firemate and the perfect alternative to Simpro for Fire Protection companies.

You can also read case studies in our resource library from businesses like yours that have recently moved over to Uptick.

Uptick takes data security seriously.

Our customers include some of the largest companies in Australia. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing. You can see our data security policy in our resource library.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% including scheduled maintenance. This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians.

If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

You can see pricing for Uptick on our pricing page.

We don't do lock-in contracts, just a simple monthly fee based on the number of technicians and office staff you have using the system. You customers and subcontractors have unlimited access to the product for free.

If you'd like to learn more, book a 30 minute chat with one of our solutions consultants to discuss pricing in more detail. We can also work with you to build a business case to establish if there will be a return on investment (ROI).

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

When you sign-up with Uptick, you'll tell us the number of desk and field licenses that you'll need. These limits are soft. You can add as many new desk and field accounts as you need without needing to let us know, or worrying that you're over limit.

Uptick does a regular "true up" and if you're consistently using more licenses than you've purchased we'll let you know your new monthly pricing, and adjust your invoice for the following month.

Sharing accounts is not allowed as it presents problems auditing usage. Accounts with no usage are excluded from licensing totals, and accounts with minimal usage automatically only count as a half-license.

See how Uptick works for your industry

Fire Protection

With built-in data capture based on localised industry standards and a mobile app that's so easy to use, it's no wonder over 2,000 fire technicians choose Uptick.

Learn more
ESM Auditing

Asset and property centric, Uptick Audit allowing you to manage your compliance checks with complete visibility and ease.

Learn more
Mechanical & HVAC

Boost productivity and make routine maintenance a breeze with this market leading product for the HVAC service industry.

Learn more

Grow your business and delight your customers with Uptick.

Get in touch